The security of all Personal Information provided to CloudOrtho is important to IHOC Pty Ltd (ACN 642 540 814) (“CloudOrtho” or “us” or “we” or “our”) which is why we have implemented secure measures in relation to Personal Information which we collect, protect use and share.
This Privacy Policy explains how we collect, protect, use and share such Personal Information (i.e. information about an identified or identifiable natural person).
In general, you can visit our Sites without telling us who you are, however, there are times when we may seek information from you, about yourself or someone you know (such as a family member or patient or someone you consider might be interested in our products or services). It is our intent to let you know before we collect such Personal Information from you on the Internet, in person or through third parties and to obtain your consent to process such information where required by law.
Notwithstanding the above, you must only share Personal Information of another person with us if you have obtained their consent and permission to do so.
By accessing our website, you consent to our collection, use, disclosure, transfer and processing of Personal Information in accordance with this Privacy Policy.
INFORMATION WE COLLECT FROM YOU
We collect Personal Information of practitioners, patients (former, potential and current) and website visitors when you register to become a member of our website.
Personal information we collect may include name, registration number, contract number, email address, practice address and practice website.
We may also collect non-personally identifiable information that cannot be used to identify or contact you. Such information may include IP addresses, browser types, domain names and other anonymous statistical data.
The type of Personal Information we collect is dependent on the type of service or interaction you wish to receive.
HOW WE COLLECT IT
The Personal Information we collect is generally supplied directly by you through our website.
There are also certain situations in which we may collect personal information about you from someone else. For example we may collect information from third parties including public sources, our related companies, your organisation, your representatives and information service providers.
We receive and store certain types of information through the use of ‘Cookies’ when you interact with our website via the internet. Cookies are alphanumeric identifiers that are placed on your computer’s hard drive through your web browser. Most internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your internet browser to disable or to warn you when cookies are used. We recommend that you leave your cookies enabled as they allow our systems to recognise your browser and provide quicker and easier use of our website.
WHAT DO WE DO WITH THE INFORMATION WE COLLECT?
If you are a practitioner who uses our website as a member, we use your Personal Information for a variety of business purposes, including:
- to set up and otherwise manage your member account(s) in our website;
- to allow you to use and/or download products and services;
- to deliver, administer and improve the products and services that we offer you;
- to provide you with information about our products and services we believe may be of interest to you;
- to gather demographic information about user trends, such as age, gender, and general income levels;
- to provide registered healthcare practitioners, such as dentists or orthodontists with information on actual or prospective patients;
- to analyse use of our services and products, develop new services and products, and customise our products, services and other information we make available;
- to complete other transactions with you or on your behalf;
- to maintain and update our records; and
- generally to provide you with a premium customer experience.
WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We may exchange your Personal Information with other companies who perform part of our service delivery or provide other support services to us, for example, organisations that assist us with postal, data processing and analysis, research, mail, promotional, customer contact, technology, banking, payment, debt collection and maintenance services, including marketing and public relations agencies, and online video-conferencing platform providers, such as Zoom Video Communications, Inc. to assist us in our marketing, communications, and sales efforts.
Third parties to whom we disclose your Personal Information may be located in Australia and other countries.
These partners are not permitted by us to use your information for any purpose other than doing business with CloudOrtho.
We may otherwise use or disclose your personal information with your consent (or if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure) or where required or authorised by law, which may include emergency situations and assisting law enforcement agencies.
CHILDREN’S PRIVACY
We do not intend to collect any information from children under the age of thirteen (13), unless the information is collected from a parent or guardian. While we cannot stop a child from accessing the website, we do not collect any Personal Information without making it clear that the person providing the information must be at least 13 years old.
Please note that the age threshold mentioned above may vary depending on applicable legal requirements in your country. If this is the case, we will indicate it accordingly at the time of collection.
LINKS TO OTHER SITES
Our website may contain links to other websites merely as a convenience. CloudOrtho is not responsible for the privacy practices or the content of such other websites, and inclusion of links does not mean we endorse the information or company. This means that if you connect to another website through our website, we are not responsible for and we cannot control what they do with your information.
INTERNATIONAL DATA TRANSFERS
CloudOrtho operates globally and may therefore transfer your Personal Information to other countries in which CloudOrtho operates.
Your Personal Information may also be stored on our servers, which may be located outside of Australia. However, we will continue to protect your information in accordance with this Privacy Policy.
By providing us with your Personal Information, you agree to such transfers, processing and/or storage anywhere in the world.
SECURITY
Our website has security measures in place to try to protect against the destruction, loss, misuse and alteration, unauthorised disclosure or access of the information under our control. Unfortunately, no data transmission over the Internet or storage of information can be guaranteed to be 100% secure. As a result, while CloudOrtho strives to protect your Personal Information, we cannot ensure or warrant the security of any information you transmit to CloudOrtho, and you do so at your own risk.
YOUR RIGHTS
As permitted by applicable law, you may have a right of access, rectification and delegation of information collected by you, and the right to oppose, for legitimate reasons, the processing of this information. To exercise these rights, please contact us using the contact details below.
We request that you provide us with as much detail as you can about the particular information you seek, in order to help us retrieve it. An access fee may be charged to cover our costs of providing that information to you. In certain circumstances, we may not be required by law to provide you with access or to correct your personal information. If that is the case, we will give you our reasons for that decision. Where we decide not to update your personal information, you can request us to attach to the personal information a statement of the update sought.
If you have concerns that we have not met our obligations to you as required by the Privacy Act 1988 (Cth) and Australian Privacy Principles, you may contact us and make a complaint at the address and/or email listed below. You will need to provide us with sufficient details regarding your complaint as well as any supporting evidence and/or information. Once we have received this information, it will be reviewed promptly and we will provide you with our response to your complaint within 30 days.
You may also make a complaint to the Office of the Australian Information Commissioner: https://www.oaic.gov.au/privacy/privacy-complaints/
UPDATES
We may update this Privacy Policy from time to time as we deem necessary in our sole discretion. When we do, we will revise the last updated date at the beginning of the Privacy Policy. Notice of such update and/or modification will be provided on our website or as otherwise required by applicable law.
We encourage you to periodically review this Privacy Policy to stay informed about how we collect, use and share Personal Information. Your continued relationship with CloudOrtho after the posting or notice of any amended Privacy Policy shall constitute your agreement to be bound by any such changes. Any changes to this Privacy Policy take effect immediately after being posted or otherwise provided by CloudOrtho.
CONTACT US
If you have any questions about this Privacy Policy, the privacy practices of our website, your information, your rights regarding your information, or your dealings with our website, please contact:
IHOC Pty Ltd
‘Palm Court Centre’, Shop 1B
14 Short Street
Port Macquarie NSW 2444
For information about privacy generally or if your concerns are not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au and on 1300 363 992.
This Privacy Policy was last updated on 19.10.2020.
